Communication

Voxbay Telephony

Cloud telephony for admissions teams

Voxbay powers click-to-call, recordings and per-agent extensions inside Nurture. Every call gets logged on the lead automatically — no app switching, no manual notes.

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Built into Nurture

Voxbay Telephony works natively inside the Nurture admissions, fees and communication workflows — no extra setup, no separate tools.

Capabilities

What you get

Click-to-call from any lead card

Manual dialer for outbound calls

Automatic call logging with recordings

Per-agent extensions and reporting

Missed-call routing and IVR support

How it works

From zero to live in three steps

Add agent extensions

Map each counsellor to a Voxbay extension once.

Click to call

Open a lead, click the number — Voxbay rings the agent first, then connects the lead.

Auto-log everything

Call duration, outcome and recording attach to the lead activity timeline.

Where it shines

Common use cases

Outbound counselling calls with full history

Missed-call lead capture from ads

Quality monitoring with call recordings

FAQ

Questions, answered

Do I need a Voxbay account?

Yes — Voxbay handles the telephony layer. We integrate with your Voxbay tenant.

Are calls recorded?

Yes, when enabled on your Voxbay plan. Recordings attach to the lead.